Section A: Policy
1. General Principles
Informal Stage
Actions for the Complainant: |
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i. | The complaint should normally be made within two months of the actions (or lack of actions) that prompted the complaint. |
ii. | If possible, the complainant should first raise their complaint either orally or in writing with the individual who is the subject of the complaint. |
iii. | The complaint should state the remedy they are seeking. |
Actions for the subject of the complaint: |
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i. | The person who is the subject of the complaint shall respond to it normally within ten working days of the complaint being made (if it proves impossible to respond fully within ten working days, the complainant shall be informed of the time-scale for the receipt of a full response). |
ii. | S/he shall retain a note of the substance of the complaint and any action taken. |
iii. | If s/he rejects the complaint, s/he must state his/her reasons for doing so. |